Goals

Learn the basics of customer service its practical application by taking this customer service course.

Focus

This Customer Service training course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will learn how the development and implementation of a comprehensive customer service policy promotes consistency in how customers are treated and keeps customers happy.

Customer Service Training Course Goals

• Understand customer service.
  
• Identify internal and external customers.
  
• Learn how to interact positively with customers.
  
• Develop a positive attitude.
  
• Learn to communicate effectively.
  
• Learn to create and implement service standards.
  
• Learn to evaluate and monitor service standards.
  
• Learn to create memorable customer service.

Program

Customer Service Basics

Developing Responsible Customer Service Skills

Developing Verbal and Nonverbal Communication

Customer Service Best Practices

Attracting Loyal Customers

Invited Persons

Benefits

Papers